However, if we use the adapterHP G2 4.5 mm and USB-C Dock Adapter for HP Laptops - 6LX61UT as indicated on page 12 of the document you referenced, the displays connect to the dock do work AND the dock does charge the laptop. Ahorre hasta un 25 % en suministros de impresin. I have a Zbook X2 and found out how it works. For all these reasons, your Hp docking station is probably unable to perform accordingly. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Also, when the dock is connected to the laptop only using the USB-C cable to the USB-C port on the laptop, the laptop does NOT charge contrary to what you stated. Moreover, you can interact with different forums as well. Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. What is the main reason for the hp docking station not working? Javascript is disabled in this browser. USB function works, I can use a connected mouse. Any help would be great. 3 Adapter components. Any ideas or suggestions are greatly appreciated. And to secure the cable connections, disconnect and then reconnect the cable after 5 minutes. For that, you have to click on the message icon that you see in the system tray. Copyright 2023 HP Development Company, L.P. There is yet another alternative authentication method: to use the computer keyboard instead of the external keyboard for entering the BitLocker pin code. To have a desktop-like experience with a laptop or notebook, a docking station. with all models of docking stations. In this case, you should take some steps-. From HP, you will have different types of model-based professional and universal docking stations. I (re) installed the required drivers and software. This issue occurs after the computer is rebooted or after the computer resumes from S3 Sleep Mode or S4 Hibernation Mode. We are unable to determine your warranty status for the product and serial number provided. Optionally, you can update docks that have earlier firmware versions using this SoftPaq: Warranty removed from product: This product was designated to be returned to HP. Any warranty support needed would be completed by the reseller that sold the product. Possible error formats (where 'x' could represent a letter or number):xx.xx.xx:xxxx.xx.xxxx.xx.xxx.xxxxxxx.xxxxx.xxxxxx.xxxx.xxxxx-xxxx-xxxxxxxx-xxxxxx:xxxx.x:xxxx.xx:xx. Didn't find what you were looking for? Having it to support existing signout flows. To do so-, It is important to update your laptop BIOS to function properly with the hp docking station. Your session on HP Customer Support has timed out. -, Include keywords along with product name. How does HP install software and gather data? Sometimes, when the user has been away from the desk for more than an hour, the laptop doesn't react to the keystrokes or mouse strokes. How does HP install software and gather data? In addition, HP USB-C Dock G5 is not compatible with HP Spectre x360 laptops. I have seen in other threads where people can get at least one monitor to work via DisplayPort, so I don't . Just tap on approve the Thunderbolt Dock. We always aim to deliver the most up-to-date information and news about the sophisticated technology used in your daily life. HP Ultraslim Docking Station Compatibility List. The dock specs says: host PC must support the DisplayPort Alt mode protocol through its USB-C port which your machine does not have. The opinions expressed above are the personal opinions of the authors, not of HP. DisplayPort on HP USB-C/A Universal Dock G2 not working with DisplayPort on HP USB-C/A Universal Dock G2 not working with MacBook Pro, First Time Here? From the manual, find the compatible laptops and other devices list. Manufacturers warranty refers to the warranty included with the product upon first purchase. Windows11SupportCenter, Finding your Serial Number I've updated the BIOS, installed the latest version of the Thunderbolt software, and i believe I updated the firmware on the dock, but I wasn't sure if it was the correct firmware. This audio error mainly occurs when the user switches from the Display Mode to PC Screen Only. If you have encountered an issue with HP thunderbolt dock G2 not working, the first step is to diagnose the problem while referring to the user manual. Hi, Im Abdulla! If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". This is not going to work because you can't not charge machine using that way. Since this appears to have been an issue for a few years for zbooks in general and HP docks, it doesn't seem to be on their priority list or list at all to resolve. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Reason Behind the HP Docking Station Not Working, How To Troubleshoot Hp Docking Station? 4,487 Level 1 01-05-2022 10:55 AM Product: HP 255 G8 and HP USB-C/A Universal Dock G2 Operating System: Microsoft Windows 10 (64-bit) We have HP 255 G8 laptops (4L1R0UT#ABA) with HP USB-C/A Universal Dock G2 docks (5TW13AA#AB). It has been a while since anyone has replied. Whenever you face any issue with your hp dock and cant find any solution to fix it, you should Contact Hp Customer Service. Dimensions : 122 x 122 x 45 mm Weight : 695 g With 1 Year Limited Warranty See more specifications $390.00 Interest free installment starting from $16.25 /m* See repayments Add to Cart Secure, Flexible Payment Options - LEARN MORE Free Delivery - orders over $50 14 Days Returns - Learn More HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Copyright 2023 HP Development Company, L.P. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. I still power it up by hitting the power button the notebook, not the dock. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Go to the HP website. 6 Updating the docking station. The dock should be capable from a technical point of views, it even supports DisplayLink. Moreover, these processes are common to all the hp docking station models. Having it to support existing signout flows. Software, Drivers and Firmware. I am unsure if this is being pushed out by Windows Updates but 15 laptops with these docks then went into flashing on and off and appearing to be locked up, severe lag, The serial number provided does not match the previously selected product. For that, unlock the computer and power down the docking station. I recently purchased an HP USB-C/A Universal Dock G2. But, within a few days, you may come across several issues regarding its connection and functioning. Select Advanced Menu > Thunderbolt Security Level. HP can identify most HP products and recommend possible solutions. Thus, the warranty has been removed from this product. So first, make sure your dock is compatible with your computer. To fix this problem-. The HP site said that it is compatible with Apple/Mac computers. Ask the community. Some features of the tool may not be available at this time. Modify your browser's settings to allow Javascript to execute. But, sometimes, for some hardware and software errors, it wont work. We have HP 255 G8 laptops (4L1R0UT#ABA) with HP USB-C/A Universal Dock G2 docks (5TW13AA#AB). After that, you have to check and compare the power supply information on the website with the available information at the bottom of the docking station. Power button on HP USB-C/A Universal Dock G2 will not start Power button on HP USB-C/A Universal Dock G2 will not start HP 255 G8 laptop, First Time Here? Product sold without warranty: Sometimes, when the user has been away from the desk for more than an hour, the laptop doesnt react to the keystrokes or mouse strokes. The information in this document is subject to change without notice. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. The dock should be capable from a technical point of views, it even supports DisplayLink. After that, everything will power up normally. 07-04-2020 03:29 PM. The possible reasons for the HP Docking Station not performing are-. HP Thunderbolt Dock G2 Not Working check the security level option. Your go-to tech troubleshooter! Please try again shortly. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. So you have to ensure your laptop is docked correctly or all cables, including the power cord, are properly connected. So, you have to update your driver software. Unless your Hp Docking Station is faulty inside, you can fix all issues to turn it into working condition. 4 Setting up the docking station. Tell them about your docking station model, and they will give you useful information regarding your docks compatibility. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. ..: We cannot get the laptop to start up by pressing the power button on the dock. USB function works, I can use a connected mouse. We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Now, to know the compatibility of the docking station by model name or P/N, follow the steps-. If the issue happens when you AFK (away from the keyboard) open the lid and manually press the laptop's power button. As soon as this completes, you have to restart the device again. At that point, we expected we could leave the laptop closed and press the power button on the dock to start up the laptop. 12-06-2019 I tried DeX with a much cheaper USB-dock and it worked fine. This product cannot be identified by Serial Number alone. Didn't find what you were looking for? in. Non-Compatibility with the device is the main reason the hp docking station is not working. On reconnecting the USB C cable, the USB ports on the dock stop working. Suppose you connect your laptop to the HP USB-C Dock G5, but unfortunately, it cant detect the external monitor or display port. Please wait while we gather your contact options. Check documents on compatibility, FAQs, upgrade information and available fixes. Complete Guide Step by Step, Check Docking Station Compatibility with Laptop, Troubleshoot Some Specific Model-Based Problems of Hp Docking Stations, Troubleshooting HP USB-C Dock G5 for not detecting the Display Port or Monitors HDMI, Troubleshoot the HP USB-C Docks for No Audio from Computer Speakers. {{#if (eq ../this.length 3)}}. Other product and company names mentioned herein may be trademarks of their respective owners. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Follow our guidelines step by step. In this case, HP Thunderbolt Dock G2 is great for such a laptop model. After that, everything will power up normally. I have several other colleagues with the same setup that have the same issue. By using this site, you accept the. One is, check the docking station manual. The opinions expressed above are the personal opinions of the authors, not of HP. It also behaves the same way in semi-sleep mode. Some universal docks are compatible with mac. See your browser's documentation for specific instructions. Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener, Accumulated Dust Around the Connection Port, Outdated Firmware or Docking Station Driver Software, Select Docking stations from the Shop menu. What to do? PDF user guides require the Adobe Acrobat Reader for viewing and printing. The information in this document is subject to change without notice. If a typo is possible, please verify the number and format and try again. Reset BIOS settings to default, no change. We connect the HP G2 4.5 mm and USB-C Dock Adapter and the USB-C Cable from the dock together. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. We apologize for this inconvenience and are addressing the issue. The information provided is provided "as is" without warranty of any kind. Modify your browser's settings to allow Javascript to execute. To dock your laptop properly, align it with the docking station. HP's Virtual Agent can help troubleshoot issues with your PC or printer. You will get the menu from PCI-e and the display port. This process can take several minutes depending on the number of warranties being checked. When we plug the USB-C cable directly into the laptop, it does not pass video through to the dock because host PC does not support the DisplayPort Alt mode protocol through its USB-C port. In this portion, we let you know how to fix them. Any warranty support needed would be completed by the third party that sold the product. Such not working issue of the dock includes other problems like display blinking, dual monitor not displaying, audio issues, error device detecting, etc. Is Hp Docking Station compatible with mac? To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The opinions expressed above are the personal opinions of the authors, not of HP. G2. Still, if you need a compact and dedicated workstation, you may go with the dock. Hopefully, now you know all the information you need to troubleshoot your Hp docking station. Can you advise, is it possible for my machine or the USB C port to be upgraded to be compatible with the dock? Refer to the steps and guidelines below after checking the basic hardware connection. day remaining Write docking station to find out the docking station by name. i've returned it and gotten another one. There is a recent firmware released for the dock this past week i haven't done yet, but will do it this week and update this post to let you know if that resolved it for me. Finding your Product Number, Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". In this case, you have to check whether the external device authorizes the Thunderbolt device before establishing the connection. I believe there is an issue with the latest released Display Link Driver Version M2 on September the 2nd 2021. Enter the error code from your printer's control panel for information on resolving it. If your Hp Thunderbolt Dock G2 is not working with your laptop, you can easily fix it. That's what leads me to believe it's a driver issue. 05:21 AM We purchased 51 laptops and, so far, the best dock solution we have found is the 5TW13AA#ABA combined with the adapter 6LX61UT. This product was sold by a third party. Now, from the list, choose your hp docking station model, Select Specs from the product description menu. HP can identify most HP products and recommend possible solutions. 03-29-2022 This product has been exchanged for a new or refurbished product. Now to clean it-. Some features of the tool may not be available at this time. HP can identify most HP products and recommend possible solutions. Tap on show all options and then find the appropriate docking station. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. One or more of the values entered is not permitted. Probably, both your docking station and laptop require a restart. The information provided is provided "as is" without warranty of any kind. What to choose between Hp Dock and Hp Port Replicator? Then, change the security for the ports by going to the advanced option. It appears to be an issue with the drivers. days remaining This page requires Javascript. However, if i undock the laptop and dock it back, it will not wake it. HP Thunderbolt Dock G2 Not Working Running an update, First of all, update Windows( for Windows OS) and ios (for Mac OS). HP USB-C Dock G5 not working with brand new HP laptop, First Time Here? {{#if (eq seoFriendlyName "bulletins-notices")}}. Type your docking station model name/serial number/product number in the search bar. Ask the community. You may be hitting one of the issues listed in these FAQs: https://support.displaylink.com/knowledgebase/articles/1188004-macos-10-13-10-14-and-10-15-video-fun https://support.displaylink.com/knowledgebase/articles/1916602-macos-catalina-10-15-screen-recording Let me know if you're still stuck afterwards. Now, select the advanced menu, and you will get the options for Thunderbolt. The USB-C dock is NOT fully compatible with you machine. The information in this document applies to the following: To resolve this issue, set the Thunderbolt Security Level option to. Thanks! Now, from the Thunderbolt device approval onscreen dialogue box and tap on the Approve the Thunderbolt Dock. Optionally, you can update docks that have earlier firmware versions using this SoftPaq: HP Thunderbolt Dock G2 Firmware Installer. Product Information. Reasons for HP Thunderbolt Dock G2 Not Working Reason 1. HP Thunderbolt G2 Dock USB not recognised Posted by AshwaniMalhotra on Oct 1st, 2019 at 9:20 AM Needs answer HP Hardware The USB ports on my HP Thunderbolt G2 Dock work fine till the time I don't plug the USB C cable and plug it back. Right-click on the Speaker icon from the task tray. All seems like it is working with one exception: We cannot get the laptop to start up by pressing the power button on the dock. We apologize for this inconvenience and are addressing the issue. I have to open the lid of the ZBook, press the power button to turn it off, then turn it on again. As soon as you see this, install the media HXC driver. Javascript is disabled in this browser. I have to open the lid (which i set to power on when opened) to wake it from sleep. The Virtual Agent is currently unavailable. Is your notebook plugged in and not charging? The opinions expressed above are the personal opinions of the authors, not of HP. Its specs, https://support.hp.com/au-en/document/c06656953. All what you need ist in your Bios the following option: On HP Notebooks you found this option under Built-In Device Options, Didn't find what you were looking for? After that, set the language preference and simply go to troubleshoot advanced options for setting the automatic repair now. I have a MacBook Pro 15" 2017 running macOS 10.15 Catalina. both HP. By following the steps mentioned above, you can successfully fix the issues regarding HP Thunderbolt Dock G2 not working and enjoy using the docking station like before. When this occurs the BitLocker PIN code cannot be entered with an external keyboard attached. As the laptop is still placed on the dock that comes with up-to-date firmware, you may come across several connectivity problems. However, nothing happens when we press the dock's power button. Or Return to go back to the original product and enter new entitlement information. Please try again shortly. This page requires Javascript. This page requires Javascript. Please check again as shown on the following document, https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358. Is there something else we need to configure to make the power button turn on the laptop? You can't not use USB-C port to charge your machine nor use it for a monitor. Modify your browser's settings to allow Javascript to execute. - edited To connect a computer to the docking station via USB, use the included adapter: Connect the docking station cable to the USB Type-C end of the adapter, and then connect the USB end of the adapter to a USB port on your computer. In general, most issues with Thunderbolt Dock G2 happen due to the connectivity issues between the docking station and the device.
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